St. Joseph

St. Joseph
Health System

CORE VALUES

Examples of Desired Behaviors

Reverence

Treats every person with respect regardless of position or status.

Treats patients and family as a unit, realizing that illness affects not only the patient, but the entire family.

Is courteous and friendly toward everyone (in the halls, on telephones, answering patient's lights, etc.)

Shows special concern for the poor and disadvantaged.

Upholds the rights of the patient and family in all areas, especially the right to privacy, confidentiality, and respect for their lifestyle.

Involves the patient and family in decision-making processes for health care choices.

Shows concern for patients and family during admission by explaining policies and programs clearly.

Calls patients and family by their preferred name and upholds the reputation of co-workers.

Provides interpreters for persons who do not understand or speak English; provides bilingual written materials where appropriate.

Provides full access to facilities, services, and employment opportunities to the handicapped and disabled.

Communicate necessary and appropriate information (e.g., to patients, family, co-workers, staff, etc.)

Respects other's time (e.g., be on time for meetings and appointments).

Service

Provides compassionate, caring service and respect to all regardless of race, creed, culture, ability to pay, etc.

Provides quality care in a timely manner.

Places high priority on continuous quality improvement.

Anticipates and responds to the needs of others with warmth, sensitivity and caring.

Shows special concern for the needs of the poor and those whom others seem to neglect.

Exhibits willingness to take personal or professional risks to respond to needs.

Demonstrates concern for patient's and employees' spiritual and emotional as well as physical needs and well-being.

Becomes aware of other's crisis needs (patients, employees, etc.) and give appropriate assistance.

Demonstrates sensitivity to personal needs and circumstances of others.

Teaches and empowers people to care for themselves.

Exhibits willingness to "go the extra mile" in crisis situations.

Stewardship

Adheres to professional, institutional, moral and ethical standards of excellence.

Fulfills responsibilities with accuracy and in a timely manner.

Uses all materials, equipment and resources in an appropriate manner and avoids wasteful practices.

Helps create and enhance a positive work environment.

Recognizes and rewards those who perform services in an exemplary manner.

Strives to be the best that one can be.

Encourages the development of each other's skills and talents.

Carries a fair share of the work load.

Gives credit where credit is due (i.e., does not take credit for something someone else has accomplished).

Works to identify and correct injustices in the institution.

Works closely with others in the department and in the institution.

Encourages staff/physician relationships.

Promotes a sense of teamwork.

Provides an atmosphere of cooperation and generosity.

Promotes open dialogue between management, physicians and employees.

Demonstrates mutual trust and frequent communication among all constituencies.

For more information please contact:

St. Joseph Health System
2801 Franciscan Dr.
Bryan, Texas 77802

(979) 776-3777

Learn more about the St. Joseph Health System:

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